I'm having a Data Sync VIP issue, how to resolve it?

We are encouraging our players to reconnect, close other applications and running programs on background. Please try to connect to more stable network connection to avoid this kind of issue. Unfortunately, for the Philippines, internet connection stability is somehow a huge issue for our users. Please contact your ISP for this regard.

If above mentioned didn't successfully helped you, we are re-directing you now to our helpdesk and provide needed information below:

Please send us a screenshot of your VIP Level and the following information:
 * Username (Hidea Account / Gmail / Game Center):


 * Squad Name:


 * Squad Level:


 * VIP Level (Original level):


 * VIP Level (Current level):


 * Receipt: (Screenshot of your most recent Purchase Receipt)

After this, one of our Customer Support Team will give you assistance.